Reporting directly to the Store Supervisor, the Brand Ambassador is responsible to provide the customer with an exceptional level of service to meet and exceed customer expectations, drive results by engaging them using proper sales techniques and providing information in terms of product, culture, and community, and enhance the shopping experience by maintaining a neat, clean and safe working and shopping environment by implementing Operation’s directions and plans to generate sales and attain goals of the Department.
STORE OPERATIONS
- Performs day-to-day store operations including but not limited to merchandise receiving and transfers, assisting in display of merchandise or organizing the selling floor and stock areas
- Attend to the unique and individual shopping needs of each customer; Up sell when appropriate
- Provide in-depth product knowledge including features, benefits and overall value
- Safekeeping of all assets, inventory and records, and reports anything unusual, or any major incidents to management
- Stays updated with the current promotional events and sales; provides sound feedback on effectiveness of Marketing activities
- Ensures that standards, guidelines, policies and procedures of the brands are complied within all aspects
CUSTOMER SERVICE
- Maintains a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer resulting to sales conversion
- Handles customer complaint and endorses to the right person/Department for appropriate attention, action and resolution
- Capable of interpreting customers’ words and showing them products that meet their needs