Job Description:
Who We Are
Our long journey began in the traditional former marketplace of Riyadh, Souk al-Azal, with an objective to source one of the rarest scent profiles on earth, Oud, which has been a staple in Middle Eastern perfumery for century. Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1000 stores in many parts of the world, 400 distinctive products in its collection, spread over 35 countries. Our signature stores thrive in cities such as Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford and Westfield London,& Bluewater.
We are seeking highly successful, experienced retail consultants to expand our team of fragrance specialists. This is a fantastic experience for a confident and enthusiastic sales assistant. You will play a key role in delivering an excellent, unforgettable experience. The ideal candidate will have an engaging enthusiasm for fragrance and a clear passion for customer service.
Key Responsibilities
Sales & Customer Experience
- Champion a customer centric approach, delivering personalized fragrance experience and recommendations.
- Drive sales through effective product demonstrations, scent pairing, and cross-selling/up selling strategies.
- Resolve customers concerns with empathy and timely follow-through.
- Maintain consistent brand messaging and merchandising standards across the store.
Visual Merchandising
- Execute visual merchandising standards to create a premium instore experience.
- Support seasonal launches, promotions, and fragrance launches with compelling displays.
- Ensure store maintenance, cleanliness, at all times.
Operations
- Assist with opening/closing procedures, cash handling, and POS accuracy.
- Assist with stock reception, stock transfers, and back of house organization.
- Assist with conducting regular stock counts and assist with cycle counts and annual physical inventory.
Brand Relations
- Maintain strong knowledge of fragrance notes, brands, and trends.
- Assist with events, instore activations, and private shopping appointments.
- Represent the brand with integrity and discretion.
- High level of presentation, grooming, and professional appearance suitable for a luxury brand.
Compliance & Standards
- Uphold company policies, privacy laws, and health & safety regulations.
- Ensure accurate pricing, ticketing, and promotions in line with brand guidelines.
- Protect company assets and minimize loss (shrink) through vigilant controls.