Dinotropolis - Deputy Operational Manager

Dinotropolis, based in the premier Bluewater shopping centre in Kent, is a dinosaur
themed activity centre for children and their caregivers, oHering a range of fun, 
educational, and entertaining activities focused on physical activity, intellectual 
curiosity, and soft play. Through staH directly interacting with the children, Dinotropolis 
aims to provide a fun and deeply engaging experience for children and their 
parents/carers. 
This is an exciting opportunity to be part of something very special. As such, in this 
position, there will be an expectation to deliver exceptional customer experiences while 
incorporating and championing the business's values. You will inherit and demonstrate 
the values of the company based on the foundations that our guests will: 
• Play  
• Learn  
• And be Entertained! 

 You must care about children's welfare and relish the opportunity to engage in activities 
that enhance every guest experience! 
Main Duties – In addition to the adherence to Dinotropolis Policies and Procedures 
• Managing the service delivery of the entire team 
• Ensure all staH are focused and always motivated 
• Ensure all operational procedures are always followed 
• You’ll never be bored! Your varied role will include managing and covering: 
Front of House duties: (bookings, payments and guest liaisons)  
Working in the café: (taking food orders, delivering food, maintaining a safe and 
CLEAN environment)  
Leading attraction activities and Party hosting 
• Attending to individual children’s needs as they arise, delivering the highest levels 
of customer service/guest experience. 
• Ensuring that visitors of all ages are always safe and secure. Keep an active eye 
out for lost children 
• Ensuring that available equipment and facilities are kept clean and in accordance 
with health and safety regulations and used in a way that promotes the 
Dinotropolis values. 
• Own the visitor satisfaction score(s) with colleagues and respond to customer 
feedback positively to continually improve the guest experience. 
• Participating in team meetings, adding and implementing your views to improve 
the guest experience 
• Supporting colleagues by completing any other duties within the scope of the 
post. 
Personal Specification - Knowledge and Experience: 
‘We will be hiring on attitude and application – demonstrate these key attributes and we 
will train you to become an expert at the role!!’  
Desirable: 
• NVQ qualification in childcare/Play work or appropriate experience. 
• People management and customer service skills 
Essential: 
• Ability to inspire others 
• Enthusiastic desire to perform well 
• Determination to succeed 
• Disciplined 
• Excellent organisational skills required with the ability to manage multiple tasks 
and priorities. 
• Honest and straight-forward 
• Solution-oriented, not stumped by a problem or challenge 
• A great attitude to learning and engaging with all guests 
• Outgoing, friendly and enthusiastic. 
• Confident and authoritative with the ability to support children, parents/carers 
and staH. 
• Ability to work as part of a team, sharing best practices with colleagues.

Not Specified