The Senior Sales Consultant role:
Sales and KPI's - achieves own individual sales and KPI targetssupport the sales team to achieve individual sales & KPI targetsAnalyse commercial reports to increase store saleshas good working knowledge and use of systems to drive commerciality
Customer Experience Excellence - actively contributes in the delivery of company set targets on customer experience surveyEnsures all customers have an immersive experience in store using FLOW principles and full completion of the digital learning academyIs a brand ambassador and role model on delivering an exceptional customer experienceCoaches and up-skills the team on product knowledge, selling skills and service signatures
Leading and developing the team - supports with training and coaching of the sales teams.shows innovation with devising and contributing to learning activities to grow teams confidence on sales and service
Store environment - achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock roomsupport with floor moves and implementation of promotions, to maximise commercial opportunities and to company standardEnsure consistent delivery of housekeeping and presentation standards throughout the store
Compliance - work with the management team to support adherence and implementation of company policies and procedure . Contribute to the health and safety of others and yourself by following safe working practicesTo act in a responsible and positive manner at all times, ensuring that Company codes of practice adhered to
Additional duties - to carry out any other duties that is reasonably requestedTo support in other Molton Brown locations when the business needs dictate