Objective:
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
Duties & Responsibilities
People:
· Ability to recruit, motivate, develop and lead a team
· Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
· Recognise and develop talented individuals for advancement and growth within the organisation
· Uphold Company standards and act as a positive role model to others
Leadership & Communication:
· Model the way by inspiring, motivating and encouraging teamwork
· Conduct productive daily meetings to ensure that goals are met
· Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
· Possess excellent communication skills in both written and verbal form
Managing the Environment:
· Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
· Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
· Achieve Company-average mystery shop results by uphold the Company’s customer service standard
Operations:
· Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
· Achieve the store stock loss goals by overseeing adherence to loss prevention practices
· Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
Merchandising & Display:
· Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
· Understand and interpret current fashion trends in local markets in order to generate creative solutions
· Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
Commercial Awareness:
· Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
· Utilise Company reports to react to trends and drive business
· Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
· Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
· Demonstrate entrepreneurial skills to achieve and exceed store targets