A Duty Manager at Ballerz leads high-energy shifts in a fast-paced, sport-led hospitality environment where the focus is on creating unforgettable experiences, not just delivering service.
This is not a traditional restaurant management role. At Ballerz, live sport, interactive gaming, premium food and drink, and social energy come together to create an electric atmosphere. As Duty Manager, you will lead from the front, inspire your team, and ensure every guest leaves having had an exceptional time.
What Makes This Role Different
• Live sport and event-driven atmosphere
• Interactive gaming and entertainment experiences
• High-volume peak periods and large group bookings
• Fast-paced social environment focused on energy and engagement
• Guest experience at the heart of every shift
Key Responsibilities
• Lead seamless, high-energy shifts across the venue
• Create a vibrant atmosphere aligned with live sports and events
• Drive sales, performance and guest satisfaction
• Deliver exceptional standards across service, food, drink and cleanliness
• Lead, motivate and develop a high-performing team
• Handle guest feedback professionally and confidently
• Ensure compliance with health & safety and operational standards
• Work closely with bar, kitchen and reception teams to deliver smooth service
What We’re Looking For
• Passion for hospitality, sport and guest experience
• Confident, energetic and engaging personality
• Strong leadership and communication skills
• Ability to thrive under pressure in a busy environment
• Commercial awareness and proactive mindset
• Experience leading shifts or managing teams in fast-paced venues
• Flexible availability including evenings, weekends and major event days